Question 1

Are these products authentic Masters merchandise?

Accepted Answer

Yes, 100%. Every item we sell is authentic Masters Tournament merchandise. We back this with our money-back guarantee — if you're not satisfied for any reason, you get a full refund.

Question 2

What does pre-order mean? When will I receive my items?

Accepted Answer

Pre-order means you are reserving your item before the Masters Tournament takes place (April 10-13, 2026). We source merchandise during tournament week and ship all pre-orders within 5 business days after the tournament ends.

Question 3

What is your refund and cancellation policy?

Accepted Answer

You may cancel your pre-order for a full refund at any time before your item ships. Once shipped, we accept returns within 30 days of delivery for items in original condition. Refunds are processed within 5-7 business days of receiving your return.

Question 4

Why are prices higher than retail at Augusta National?

Accepted Answer

Masters merchandise is extremely limited and sells out fast. Our prices reflect the effort to source these items and the convenience of guaranteed delivery to your door. We price competitively and back every order with a money-back guarantee.

Question 5

How do you ship orders?

Accepted Answer

All orders ship via USPS Priority Mail or UPS Ground with full tracking and insurance. You will receive a tracking number via email as soon as your order ships. Expedited shipping options are available at checkout.

Question 6

Do you ship internationally?

Accepted Answer

Currently we ship within the United States only. We are working on adding international shipping options for future tournaments. Join our email list to be notified when international shipping becomes available.

Question 7

Can I sell my Masters merchandise to you?

Accepted Answer

Yes! We buy authentic Masters merchandise from individuals. Visit our Sell to Us page to submit your items for a quote. We pay competitive prices and handle all shipping logistics.

Question 8

What if an item sells out before the tournament?

Accepted Answer

We limit our pre-orders to quantities we are confident we can fulfill. If an item sells out on our site, it means we have reached our comfortable limit. Join our email list to be notified of restocks or new inventory after tournament week.

Question 9

How do I contact customer support?

Accepted Answer

You can reach us via email at hello@gnomeguys.com or through our Contact page. We respond to all inquiries within 24 hours.

Question 10

Is my payment information secure?

Accepted Answer

Absolutely. All payments are processed securely through Shopify Payments, which uses industry-standard SSL encryption and is PCI DSS compliant. We never store your credit card information on our servers.

Frequently Asked Questions

Still Have Questions?

Frequently Asked Questions

Still Have Questions?