Question 1

Are these products authentic Masters merchandise?

Accepted Answer

Yes, 100%. Every item we sell is purchased directly at Augusta National Golf Club during Masters Tournament week. We provide the original Augusta National purchase receipt with every order as proof of authenticity.

Question 2

What does pre-order mean? When will I receive my items?

Accepted Answer

Pre-order means you are reserving your item before the Masters Tournament takes place (April 10-13, 2026). We purchase merchandise on-site at Augusta National during tournament week and ship all pre-orders within 5 business days after the tournament ends. You are guaranteed to receive your item — if for any reason we cannot fulfill your order, you will receive a full refund.

Question 3

What is your refund and cancellation policy?

Accepted Answer

You may cancel your pre-order for a full refund at any time before your item ships. Once shipped, we accept returns within 14 days of delivery for items in original condition. Refunds are processed within 5 business days of receiving your return.

Question 4

Why are prices higher than retail at Augusta National?

Accepted Answer

Augusta National merchandise is only sold in person at the tournament. Our prices reflect the cost of attending the Masters, purchasing items on-site, and providing the convenience of guaranteed delivery to your door. Compared to other secondary market sellers, our prices are competitive and every item includes proof of authenticity.

Question 5

How do you ship orders?

Accepted Answer

All orders ship via USPS Priority Mail or UPS Ground with full tracking and insurance. You will receive a tracking number via email as soon as your order ships. Expedited shipping options are available at checkout.

Question 6

Do you ship internationally?

Accepted Answer

Currently we ship within the United States only. We are working on adding international shipping options for future tournaments. Join our email list to be notified when international shipping becomes available.

Question 7

Can I sell my Masters merchandise to you?

Accepted Answer

Yes! We buy authentic Masters merchandise from individuals. Visit our Sell to Us page to submit your items for a quote. We pay competitive prices and handle all shipping logistics.

Question 8

What if an item sells out before the tournament?

Accepted Answer

We limit our pre-orders to quantities we are confident we can fulfill. If an item sells out on our site, it means we have reached our comfortable limit. Join our email list to be notified of restocks or new inventory after tournament week.

Question 9

How do I contact customer support?

Accepted Answer

You can reach us via email at support@gnomeguys.com or through our Contact page. We respond to all inquiries within 24 hours.

Question 10

Is my payment information secure?

Accepted Answer

Absolutely. All payments are processed securely through Shopify Payments, which uses industry-standard SSL encryption and is PCI DSS compliant. We never store your credit card information on our servers.

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